RETURNS

By making a purchase, the customer agrees to the following Returns & Exchanges Terms and Conditions.

Online apparel purchases are eligible for a refund to the original form of payment if returned within seven (7) days of delivery. Online apparel purchases returned between seven (7) and fifteen (15) days of delivery are eligible for store credit only. Returns received after fifteen (15) days will not be accepted.

Accessories are eligible for store credit only if returned within fifteen (15) days of purchase or delivery. No refunds are available on accessories.

GENERAL CONDITIONS

All returned merchandise must be unworn, unused, unaltered, and in original condition, with all original tags attached. Items showing signs of wear, damage, alteration, or use will not be accepted. Original proof of purchase is required for all returns or exchanges. Return eligibility is calculated from the date of purchase for in-store purchases or the date of delivery for online purchases. Shipping fees, duties, and taxes are non-refundable. Please note that ROUTE shipping protection fees are also non-refundable.

IN-STORE PURCHASES

In-store purchases are eligible for store credit only if returned within fifteen (15) days of the purchase date. Refunds are not available for in-store purchases.

ONLINE PURCHASES – APPAREL

Online apparel purchases are eligible for a refund to the original form of payment if returned within seven (7) days of delivery. Online apparel purchases returned between seven (7) and fifteen (15) days of delivery are eligible for store credit only. Returns received after fifteen (15) days will not be accepted.

ACCESSORIES (ALL SALES CHANNELS)

Accessories are eligible for store credit only if returned within fifteen (15) days of purchase or delivery. No refunds are available on accessories.

ADDITIONAL PROVISIONS

Store credit has no cash value, is non-transferable, and may not be redeemed for cash. The company reserves the right to refuse returns that do not comply with these terms and conditions. These terms and conditions are subject to change at any time without prior notice.

Please email customerservice@adamlippes.com to receive a free return label. Your refund or exchange will be processed following receipt, inspection, and acceptance of the returned item. 

All returns and exchanges must have original tags attached and cannot show any sign of wear, alterations, or damages. Upon receipt of returned goods, Adam Lippes reserves the right to deny the return if the merchandise does not meet return policy requirements. 

Returned merchandise is evaluated on a case-by-case basis and is accepted at the discretion of Adam Lippes. Returning items that do not adhere to our policy may result in items being sent back to you. If items need to be cleaned or repaired, a fee may be deducted from your refund. 

Please note that once your return is received at our warehouse, it takes our team approximately 7-10 business days to process your return. Once your return has been processed, you will receive a refund confirmation email from us. It is then up to your bank to release the funds.

FINAL SALE

The following are final sale and not eligible for return, exchange, or store credit both via mail and in the retail store: jewelry, belts, hats, antiques, and non-Adam Lippes branded pieces (Examples: Costa Brazil, Mark Cross, Connolly, and Oka).

Sale merchandise is final sale, as well as any styles or collections marked at final sale, or that have been altered (such as hems or other modifications), damaged, or show signs of wear.

Kindly note that all items purchased at events are final sale and cannot be returned or exchanged.

Hats are final sale and may only be returned for store credit.

Adam Lippes cannot process price adjustments on sale merchandise. 

REPEATED RETURNS

We offer a returns policy to facilitate your online shopping experience. We also monitor the number of returns made by our customers.  Repeated returns will be flagged and may, at our discretion, result in the refusal of future orders.

ADAM LIPPES ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Adam Lippes merchandise cannot be returned to adamlippes.com.

SHIPPING

Adam Lippes offers Ground (5–10 business days complimentary), Two-Day ($35), and Overnight ($60) shipping options. Please note: Express and Overnight orders must be placed by 12 PM EST, Monday through Thursday, to ensure same-day processing. Orders placed after this cutoff or on weekends will be processed the next business day.

We offer international shipping to most countries worldwide. If you don’t see your location at checkout or have questions about shipping to your area, please contact us.

All orders outside of the United States are shipped via Shopify's Managed Markets and typically arrive within 8–14 business days.

ROUTE

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here. 

What is Route and Green Package Protection?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.